Returns
We want you to be fully satisfied with your purchase. If you need to return your item, please review the following guidelines:
- Return for a refund: Within 30 days of delivery.
- Return for a replacement: Within 30 days of delivery.
- Restocking fee: A 15% restocking fee applies to all returns.
- Return shipping: Customers are responsible for return shipping costs.
- Condition: The item must be in its original condition and original packaging to be eligible for a return.
To initiate a return, please contact us at support@mwelab.com for further instructions.
Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days and credited to your original payment method.
- If rejected, we will provide a detailed explanation of why the return did not meet the eligibility criteria.
For any questions or concerns, feel free to reach out to us—we’re here to help!